AI Chatbots
Your support team is drowning in tickets?
Our AI chatbot automatically answers 60–80% of all customer inquiries — around the clock, in natural language, GDPR-compliant.
Before / After
From manual to automated.
Without AI Chatbot
- Support team answers the same questions hundreds of times
- Customers wait 4–24 hours for a response
- No availability at night or on weekends
- Rising ticket numbers, declining satisfaction
With MOTH Chatbot
- 60–80% of inquiries automatically answered instantly
- Response time under 3 seconds — around the clock
- Available 24/7 — even at night and on weekends
- Team focuses on complex cases
Features
What our chatbot can do.
Available 24/7
Your chatbot never sleeps. Customers get instant answers — whether it's Monday at 9 AM or Sunday at 3 AM.
Natural Language
Understands context, typos, and colloquialisms. No rigid menu clicking, but real conversation.
Seamless Handoff
For complex issues, the bot routes to a human agent — with full conversation context.
of standard inquiries automatically answered
average response time
from initial call to live chatbot
Case Study
How an e-commerce company reduced support tickets by 68%
E-Commerce / Mid-Market
Problem
A mid-sized online retailer with 50,000+ orders per month was drowning in support requests. Three full-time employees handled hundreds of tickets daily about shipping status, returns, and product questions — often with response times exceeding 12 hours.
Lösung
MOTH implemented an AI chatbot integrated directly into the existing Zendesk workflow. The bot was connected to the complete knowledge base, shipment tracking API, and returns portal. For complex cases, a seamless handoff to the human team occurs — with full conversation context.
Ergebnis
Within 4 weeks of go-live, the chatbot answered 68% of all enquiries fully automatically. Average first response time dropped from 12 hours to under 30 seconds. The support team can now focus on complex advisory cases.
Use Cases
Where our chatbot shines.
Customer Support
Answer common questions about shipping, returns, and products automatically — 24/7, in natural language.
Internal Knowledge Base
Employees find answers to HR, IT, and process questions instantly — without disturbing colleagues or searching wikis.
Onboarding Assistant
New employees are guided interactively through processes, tools, and company policies — consistently and at scale.
Integrationen
Funktioniert mit deinen bestehenden Tools.
Pricing
Transparent and fair.
14-day pilot project. Setup, training, and go-live included. Custom quote for more complex setups.
Request a QuoteFAQ
Ready for your AI chatbot?
Let's find out in a quick conversation how a chatbot can empower your support team.
Book Chatbot Demo